Return - Refund - Delivery Policy

Thank you very much for shopping at Belle Callie.

If you are not entirely satisfied with your purchase, we are here to help. So don’t hesitate to come back to us and let us know your dissatisfaction or recommendations. We are always happy to listen to you, help you and improve our products and services :)

 

Returns

You have 14 calendar days as from the day after reception of your products to notify us at info@bellecallie.com and to return your purchases to us.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it.

Your item must be returned in their original packaging. 

Your item needs to have the receipt or proof of purchase.

You may also come and drop your parcel at our premises in Brussels, by appointment. Contact us at info@bellecallie.com to inform us of your visit and to let us know if you would eventually like to try another item on the spot. 

After receiving an email from us confirming the validation of your return, please return your parcel to the following address:

Belle Callie (Yasmine Lamisse)
Seed Factory,
Avenue des Volontaires, 19
1160 Auderghem (Brussels)
Belgium

Refund will be made as soon as possible and at the latest 14 days as from the receipt of your parcel, via the method of payment used for your order, if the return was made according to the rules set forth above.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

We do not proceed to exchanges: to receive another item, you simply have to place a new order on the e-shop.

 

Shipping - Delivery

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs will also be at your charge for the purchase of our items.

Our delivery times will always happen without undue delay. We make every effort to ensure that parcels are shipped within 48 business hours after confirmation of your order. 

You will receive an email confirming the shipment of your parcel, which will contain a tracking number allowing you to track the status of the delivery.

 

In Belgium

You have two options.

  • Withdrawal in our premises in Brussels
When validating your order, you may choose to come and withdraw it directly in our premises in Brussels, Avenue des Volontaires 19, 1160 Auderghem. To agree on a slot, contact us at info@bellecallie.com.
This option allows you to:
    • pick up your order without waiting for the delivery times described below or paying any extra charges;
    • try on your purchases on the spot if you would like to and make a return in stride if the items do not suit you;
    • try on another item (eventually), within the limit of available stocks.

 

  • Standard home delivery via DPD (with tracking – without signature) 

Delivery time (indicative): 2 working days as from shipment of the order.

 

In the European Union (except Belgium)

  • Standard home delivery (with tracking – without signature);
  • Delivery time (indicative): 3 to 7 working days as from shipment of the order.

 

International 
  • Standard home delivery via DPD International (with tracking – against signature);
  • Delivery time (indicative): 3 to 10 working days as from shipment of the order
  • Internationally, additional taxes can be applied to customs and remain at your expense.

 

Contact Us

If you have any questions on how to return your item to us, contact us at info@bellecallie.com. We will be happy and pleased to hear from you and to help you :)